Welcome to our website. If you continue to browse and use this website
you are agreeing to comply with and be bound by the following terms and
PastelPrint's relationship with you in relation to this website.
The term "PastelPrint" or "us" or "we" refers to the owner of the
website whose office is 64 Lincoln Avenue, TW2 6NQ. The term "you"
refers to the user or viewer of our website.
Copyright and Protection of Intellectual Property
The contents of this website is protected by copyright and the use of
any content (text or graphics) therein is strictly prohibited. Any
redistribution or reproduction of part or all of the contents in any
form is prohibited.
Protection of copyright and intellectual capital is illegal and any
breaches are taken very seriously and will not be tolerated. The use of
images of articles made by PastelPrint may not be used by any other
parties to promote their or other similar businesses. This practice is
known as "passing off" and is illegal and also in breach of Trading
Standards Regulations. PastelPrint has a unique font for
personalisation, which enables us to identify pieces we have made very
easily. Any company or individual claiming to be able to replicate the
item perfectly may be guilty of counterfeiting our products.
In plain English this means - if you purchase jewellery from
PastelPrint, do not under any circumstances try to use the images
thereof to promote your own fingerprint jewellery business. Indeed, if
it is your intention to purchase from PastelPrint in order to gain
information on our process, methods, advertising materials, packaging
etc., then we would ask you to refrain from doing so. If you wish to
start your own similar business, then please feel free to write your own
website, text, instructions, methods etc. and not copy ours- to do so
is underhanded, lazy and misleading. Action will be taken against any
company or individual who tries to do so.
We regret that we have had to put this note on our website, but in
recent months we have had to take action against several
individuals/fingerprint jewellery companies who have either purchased
items from us and then used the images thereof to promote their own
companies and/or used text and content from our site in their own. This
is not only confusing, misleading and deceptive to potential customers
and blatant infringement of copyright and intellectual capital, but also
potentially damaging to the reputation and goodwill that PastelPrint
has built up over the years.
"The consumer protection from Unfair Trading Regulations 2008 prohibit
traders from misleading consumers about a product by giving false or
deceptive information about a number of matters. To breach the majority
of the Regulations, the misleading action or omission must cause, or be
likely to cause the average consumer to make a different transactional
decision (eg. make a purchase which he would not otherwise have made)."
"Effectively the consumer protection regulations prohibit trading
practives which are unfair to consumers and include : misleading actions
and omissions; a general duty not to trade unfairly. The CPRs prohibit
misleading actions and misleading omissions, which cause, or are likely
to cause, the average consumer to take a different transactinal
decision. They also contain criminal offences and also allow civil
enforcement action." Trading Standards
Consumer Protection (Distance Selling) Regulations 2000 - Cancellation/Refund of orders
PastelPrint aims to supply handmade items finished to the highest
standards and we hope that you will be totally happy with your
In the European Union, the consumer has a cooling-off period of seven
working days after the day the goods are received. However, the right to
cancel does not apply to personalised goods or goods made to a
consumer's specification, so no refunds are possible on
If you wish to cancel your order prior to manufacture of bespoke pieces,
a discretionary charge of up to £7.50 may apply to cover admin and mail
order kit. A full refund will be made if cancellation is received prior
to mailing out of any Impression/Print kits to you.
Should you wish to return items other than personalised items eg.
necklaces, bracelets or keyring attachments, please contact
firstname.lastname@example.org within 7 days after receipt of goods. These
items must be returned at your own expense and once received, the
relevant refund will be processed. You are advised to used a "signed
for" service for return of items to PastelPrint, as we will not be
responsible for any loss or damage to the item in transit back to us.
In the event of receipt of a faulty item or an item that we have
incorrectly personalised or made, PastelPrint will refund your postage
costs to return said item and send you the correct items as soon as
Items personalised with incorrectly provided information (by the
customer) cannot be refunded or returned, so you are urged to check your
personalisation form before returning it with your impressions/prints
and ensure your spelling and dates are correct.
Further information on your rights with regards to Distance Selling is
Postage and delivery information
Once your order and payment has been received and processed, a kit will
be mailed to you within 2 working days by Royal Mail First Class Post.
Any delays in us being able to mail out kits will be advised to you when
you place your order. Should your impressions or prints not be good
enough to use, you will be sent a second kit at no extra charge, so that
you can try again. Instructions for the use of impression/print kits
are very clear and you should have no trouble using the kits, as long as
you read the instructions - if you have any difficulties, please
contact me for further tips. Once the impressions or prints have been
received, we will endeavour to make your item within 28 days. Most
items, unless otherwise stated, should take no more than 10-14 days.
Certain bespoke items eg. TotsArt, may take longer and delivery times
are noted on the relevant product pages on this website. If you would
like your order by a certain date, please ask when ordering and we will
see whether it is possible to meet your date requirements. Completed
items will be mailed by Special Delivery next day delivery (before 1pm).
Royal Mail Special Delivery is an insured service which covers the
postage of jewellery and a signature will be required upon delivery. All
mail sent is checked by my local Post Office to ensure postage is
correct and you should not have to pay any excess postage on packages
International orders will go via AirSure or International Signed For -
depending on destination and in some cases, additional postage will need
to be charged, but you will be advised of this when ordering. Generally
though, the regular P&P charge of £10 will cover all postage
charges. Should your order be mailed internationally, you will be
responsible for any VAT or import duties that are valid for importation
of goods into your country.
Delayed or Lost Packages
Please note that PastelPrint cannot be held responsible for any post or
packages delayed or lost by Royal Mail (received by us or sent to you)
thereby missing deadlines/your delivery date requirements. In the event
of late or non-delivery of your item, please contact us and we will try
to track the item with Royal Mail and advise you as to the status of
said package. In the event of lost parcels, we can only offer a
replacement or refund after Royal Mail has classified the package as
lost - which is usually around 3 weeks.
Please check your products carefully when receiving them and advise us
if any item has been received broken or faulty. All jewellery worn is
subject to normal wear and tear and could easily be broken or damaged.
Please check your items regularly to ensure that no clasps or links are
loose, to ensure that you do not lose your special pieces. PastelPrint
cannot be held responsible for the loss of items due to negligence or
wear and tear. Care instruction cards are enclosed with each piece and
posted on this website under FAQ's.
1. PastelPrint Gift Vouchers can be used whole or in part to purchase
products from this website. An invoice reference is supplied on the gift
voucher, so that it can be validated when ordering.
2. To redeem a gift voucher, the recipient must quote their unique invoice reference and details of their order.
3. Gift vouchers can be used to pay for postage costs. Please note that
the receipt of a gift voucher does not imply that the cost of postage
has been waived. Should you have been sent an impression/print kit with
your gift voucher, you will still be liable to pay the Special Delivery
charge if the item(s) are to be mailed to you.
4. If the entire amount is not redeemed, credit will be given against future purchases.
5. Please note the expiry date on your voucher. Should a gift voucher be
redeemed after the expiry date, PastelPrint reserves the right not to
accept the voucher as payment for items ordered. You are urged to use
your gift vouchers as soon as possible. If it is difficult for you to
redeem the voucher before the expiry date eg you are given it as a gift
when you are still pregnant, please advise us as soon as possible.
6. If a product purchased with a gift voucher is returned, the gift
voucher will be re-issued. All Distance Selling Regulations (see above)
and returns policies apply.
7. Gift Vouchers are issued in Pounds Sterling.
Prices may be increased without notice on the website but increases will
not affect any orders placed before the increase becomes effective.
PastelPrint reserves the right to correct any errors in pricing on
invoicing and ask for additional payment if necessary.