Ordering


Connor & William is the new trading name for PastelPrint.  This change of branding came about in July 2017, with nothing more than the name of the business and an updated website being different.  All items are still made by Allison in the same way, in the same studio!  You may find reference to PastelPrint in our  literature, Trading Terms or General Information, but both brand names still refer to the same business.  The C&W brand has been used for several years to identify items that are not Family/Keepsake pieces and the domain names for PastelPrint and Connor & William will remain relevant and either one will direct you to our current website.


 We are a leading  UK fingerprint jewellery company and pride ourself in providing top customer service and excellent quality of personalised items. 

 We have been trading since the end of 2006, with an internet presence from early 2007 and are one of the original fingerprint jewellery companies in the UK.  We offer mail order for the UK, Europe and Worldwide, as well as local sales in the Richmond/Twickenham (London/Surrey) area. 

Our ranges include fingerprint jewellery, handprint jewellery, footprint jewellery and we have expanded into making many other personalised and bespoke items in pure and sterling silver.  We would love to make some special  and bespoke jewellery for you.  If you don't see what you would like, we are happy to customise items, so please get in touch with us.



FAQs RE ORDERING




Our items are all handmade from pure or sterling silver and unless otherwise stated in the product description, we use the prints of your and/or your loved ones.

If you have prints to use eg Handprints, Footprints, Ultrasound scans, children's artwork:

These may be ink, inkless or paint prints on paper from hospitals, nursery school or those you have taken yourself at home.

You may email us a jpeg or pdf copy of the prints/image that you would like to have captured on a piece of jewellery.  If you cannot do this, we just need a good photocopy of your prints mailed to us.  We never ask for originals, as we know that sometimes these are precious to you.

We have worked from paperprints, impressions in clay, photos of hands or feet and also fingerprints on paper - if you are unsure, please drop us an email with the prints and let us know what sort of thing you are looking for.


If you don't have prints to use, and cannot take any:

We have some generic prints and images which we can use, or you can have items with just text on them.  Items with generic prints can be found in our Memorial section under the category "Faith Prints".  These little footprints are our trademark feet, which feature on our website logo and are scattered around our website and on printed material.



If you want to use your children's or loved one's prints but don't have any to send us ie you need our special print-taking kits:

Just place your order for the items you want and we will send you the appropriate kits so that you can take and return the prints to us.  The kit price is included in your postage costs at checkout - just choose the appropriate option for your needs.   Full instructions are provided with the print-taking kits and it's very easy to do!  We only charge one delivery charge for as many items as you order.  We also can use one print for multiple pieces, so we always use the best one you send us.

Our FAQ section has many more questions and answers on how the process works.  If you are unsure about anything, you are always welcome to drop me an email   allison@pastelprint.co.uk




What does Postage cover?  
We do not include postage charges on individual items, so you only pay one postage charge at checkout, no matter how many items you order.  The charge will include relevant print-taking kits where required.  We don't make money on postage charges - they are at cost and sometimes even below cost - and we have not increased the price for a few years, despite Royal Mail's annual price hikes.

International postage is calculated at checkout according to country, but is never more than £12 and covers tracked and signed delivery.  We do not cover import duties or taxes to countries outside the UK/EC, so please be aware that you may be liable for these duties before your local postal service will delivery your packages.  

  • Our postage charge of £10 includes mailing out the appropriate print-taking kit, stamped return envelope so prints can be returned to us and Royal Mail Special Delivery for your completed order.
  • If you are a repeat customer or you are emailing hand/foot/artwork that you already have to us, then you may select Special Delivery option and pay only £7 postage. In this case, we will NOT mail you an inkless kit for taking hand or footprints as we will assume you already have them or that we have your previous order and prints on file.
  • If you are ordering personalised items only eg. text only and NOT items with fingerprints, handprints, footprints, artwork on them, then you can choose to have your items sent Special Delivery £7 or Signed For £3.50 if the items are of low value.  Please note that Royal Mail does not insure jewellery mailed by Signed For services, so if you choose the Signed For option, we cannot be responsible if the package goes missing.





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